Help
Stuck on something? Most questions are answered in the FAQ or the troubleshooting guide. If you still need a hand, you can ask the community or reach a person on the team.
Find an answer
The FAQ covers the questions we hear most: plans and what each one actually includes, guest browsing, RTC Bot and photo identification, buying and selling, multi-quantity listings and options, where prices come from, version numbers, and your account. Troubleshooting has step-by-step fixes for sign-in, sync and offline behaviour, photos, listings that won't publish, payments and push notifications.
The search box at the top of these docs covers every page, so it's often the quickest route. You can also go straight to the section that matches your question: Account & Settings for billing and security, Marketplace for buying and selling, and Library, Values & History for the catalogue and prices.
The app has its own help centre too, under Help, with short walkthroughs of each screen and a form for sending us feedback without leaving what you were doing. Help → What's new holds the release notes for each version, so you can see what changed and when.
Version numbers are dated: the current release is 2026.09.0, which is the first release of September 2026, and every generation of the app carries a name from computing history. In full, that makes this one RetroTechCollector 2026.09.0 — Macintosh. Your own version is under Settings → About, and the FAQ explains how the numbering works.
Ask the community
Other collectors and the team hang out on the RetroTechCollector Discord. It's a good place for quick questions, feedback and tips from people who use the app day to day.
Contact support
If the docs don't cover it, email [email protected]. To help us answer quickly, tell us:
- Your account email, the one you sign in with.
- What you were trying to do, and what happened instead.
- The device and platform: web, Android, or iOS.
- The version and build from Settings → About. The build line is the one that pins down exactly which version you saw the problem in.
- A screenshot, especially for anything visual.
If it's a marketplace problem, tell us the listing or order it relates to as well. That saves a round trip.
:::info Priority support Enthusiast members get priority support. See Plans & billing for what each plan includes. :::
Report a bug
Found something broken? Email [email protected] with the steps that triggered it, your platform, the build from Settings → About, and a screenshot where you can. A clear set of steps is the fastest way to a fix.
For a problem with a specific purchase or sale, you can also report it straight from the transaction. See Disputes & buyer protection.
What to expect
We read every message. Account and billing questions are usually quick to resolve; anything involving a payment, dispute or data request may take longer while we look into it properly. If we need more detail, we'll ask.
:::warning Account security RetroTechCollector will never ask for your password, 2FA codes or full card number by email. If a message asking for those claims to be from us, don't reply. Forward it to [email protected]. :::